At Metazon, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
• You can return most new, unopened items within 7 days of delivery for a full refund or exchange.
• To be eligible for a return, your item must be in its original packaging, unused, and in the same condition you received it.
• Items that are damaged due to misuse, wear and tear, or improper handling are not eligible for return.
• Certain items such as perfumes, attars, and essential oils may not be eligible for return once opened, due to hygiene and safety reasons.
How to Initiate a Return
2. Provide your order number and reason for return.
3. Our team will guide you through the return process and provide return shipping instructions.
Refunds
• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.
• Shipping charges (if any) are non-refundable.
Exchanges
• We offer free exchanges for defective or damaged items. Please contact us within 48 hours of receiving the item to request an exchange.
Non-Returnable Items
• Used or damaged mobile accessories due to customer mishandling.
• Opened fragrance products (perfumes, attars, oils, etc.).
• Clearance or final sale items.
Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out to our support team at:
Address: 1 Dent Mission road, 1st Floor Shop No 3, Kolkata West Bengal 700023
